Customer Support
1. Contacting Customer Support
- You can reach our customer support team via WhatsApp available on the website.
- Working hours: Daily from 10 AM to 10 PM Kuwait time.
- We strive to respond to all inquiries as quickly as possible.
2. Order Inquiries
- You can inquire about your order status by contacting customer support.
- Once your order is shipped, you will receive a tracking number to monitor the shipment.
- If there is any delivery delay, please contact us to resolve the issue as soon as possible.
3. Returns and Exchanges
- Perfumes can only be returned if they are unopened.
- Personal care products can only be returned in case of damage or an error in the product.
- You must contact customer support within 48 hours of receiving the order to report any issue.
4. Payments and Financial Inquiries
- The available payment methods are cash on delivery or electronic payment upon delivery.
- If you encounter any payment issues, please contact customer support for assistance.
- Orders cannot be canceled after confirmation except in special cases evaluated by our team.
5. Customer Feedback
- We welcome all feedback and suggestions to improve our services.
- You can send your suggestions via the customer support service available on the website.
6. Customer Support Updates
- We may update the customer support policy as needed, and updates will be published on this page.
7. Contact Us
For any inquiries or issues, please contact customer support via WhatsApp available on the website.
