Return and Exchange Policy
1. Return Period:
Customers have the right to return products within 7 days from the date of receipt.
2. Return Conditions:
- Perfumes: Perfumes can only be returned if they are unopened and unused.
- Personal care products: These products can only be returned if they are defective or have a manufacturing issue.
- Products must be in their original condition with all labels and packaging intact.
3. Damaged or Defective Products:
- If a damaged or defective product is received, please contact customer service via WhatsApp available on the website within 48 hours of receipt.
- Clear images of the product will be requested to verify the damage before approving a replacement or return.
4. Return Process:
- Return requests must be submitted via customer service on WhatsApp within the specified period.
- Once the request is reviewed and approved, the return process will be coordinated with the customer.
5. Refund Policy:
- If a return is approved, a store credit will be issued for the value of the returned product for future purchases.
- Cash refunds are not available.
6. Exceptions:
- Opened or used products cannot be returned.
- Products damaged due to misuse are not eligible for return.
- Discounted or promotional items are non-refundable.
Please read this policy carefully before making a purchase, as completing an order indicates acceptance of these terms.
